This policy applies to physical products purchased from Goldsun TJ at goldsuntj.com. Return and refund arrangements depend on the product, the reason for the request, and any applicable consumer rights. Nothing in this policy limits your mandatory rights regarding faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
Return Eligibility and Conditions
Please contact us promptly if you would like to return an item. Contact us at https://goldsuntj.com/contact-us/ to confirm the return request period and arrangements applicable to your order before sending anything back.
For change-of-mind returns, items should generally be unused, in reasonably good condition, and returned with their included accessories, components, and original packaging where reasonably available and applicable. Please keep proof of purchase so we can identify your order. These general conditions do not override your applicable rights to inspect goods or seek a remedy for a product problem.
Depending on the nature of the product and any applicable product-page information, change-of-mind returns may be restricted for certain items, such as:
- Custom-made or personalized products.
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
- Perishable goods or consumable items that have been used or depleted.
These restrictions apply only where relevant and permitted by applicable rules. They do not exclude remedies available for faulty, damaged, or incorrectly supplied goods.
How to Request a Return
- Contact us at https://goldsuntj.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a product problem, include a description and photographs where practical.
- Wait for return instructions. We will confirm the applicable arrangements, including the return destination, any relevant packaging or shipping requirements, and responsibility for return shipping costs.
- Package the item securely and send it to the return destination provided, following the instructions. Please retain your shipping receipt and any tracking details.
- After the returned item arrives, we will inspect it and assess the request against the applicable return arrangements and your consumer rights.
- We will notify you of the outcome and process any refund due.
Please do not send goods back before receiving return instructions. Items containing batteries, including portable power stations and solar energy storage products, may require special handling or carrier arrangements. Do not ship a damaged battery without first obtaining appropriate shipping guidance.
Refunds
Refunds will generally be issued to the original payment method. If this is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund amount and any applicable shipping charges as part of the return assessment. The treatment of original delivery charges depends on the reason for the return and applicable rules.
We will process any refund due once the relevant assessment is complete, subject to any applicable requirements. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the product, and applicable rules. Arrangements for a change-of-mind return may differ from those for a faulty, damaged, or incorrectly supplied item. Please contact us before arranging shipping or incurring return costs so we can provide the appropriate instructions.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of the request. Please contact us first to confirm whether an exchange is available and how it would be arranged. This does not limit any replacement or other remedy available under your applicable consumer rights.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, is faulty, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Photographs of the item and packaging can help us assess the problem where practical.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and applicable rights, an appropriate remedy may include repair, replacement, or a refund. General change-of-mind conditions and product exclusions do not remove your mandatory rights.
If a battery-powered product shows signs of damage, overheating, swelling, or leakage, stop using it and contact us for guidance before attempting to return it.
Contact Us
For return instructions, refund questions, or help with a product issue, please contact Goldsun TJ through https://goldsuntj.com/contact-us/. Include your order number and relevant product details so we can assist you.
