Shipping Coverage
Goldsun TJ offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your specific address and the items in your cart is confirmed at checkout.
Some products, including portable power stations, solar generators, and items containing batteries, may be subject to carrier restrictions or destination-specific shipping requirements. Available delivery options may vary by product and destination.
Order Processing
Orders are reviewed and prepared for dispatch after payment has been confirmed. Processing time depends on product availability, order details, and any applicable shipping requirements. Any processing estimate provided at checkout or in your order confirmation is separate from the estimated transit time.
If we need additional information to process your order, or if a fulfillment issue arises, we will contact you using the details provided with your order. An order confirmation acknowledges receipt of your order; it does not mean the order has been dispatched.
Estimated Delivery
Available delivery estimates are shown at checkout, in the delivery options, or in your order confirmation. Timing varies by destination, product, and shipping method.
Delivery estimates are not guaranteed arrival dates. Transit times may be affected by carrier capacity, peak shopping periods, weather, customs clearance, and delivery to remote areas.
Shipping Costs, Taxes, and Import Charges
Shipping charges depend on the destination, selected delivery method, and the size, weight, and contents of the order. The shipping charge shown at checkout is the applicable charge for your order.
Any taxes collected by Goldsun TJ are displayed at checkout. International orders may also be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities or carriers. Unless checkout expressly states that these charges are included or prepaid, they are the recipient’s responsibility and may be payable before delivery.
For information about local import requirements or potential charges, please check with your destination’s customs authority before placing an order.
Order Tracking
When tracking is available for your shipping method, we will share the tracking details after dispatch, generally through a shipment notification. Tracking information may not appear until the carrier has received and scanned the shipment.
The frequency and detail of tracking updates vary by carrier and destination. Not all shipping methods provide real-time or end-to-end tracking. If tracking appears delayed or your shipment has not arrived within the estimate provided, please contact us so we can help investigate.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your shipping address and contact details before submitting your order. If you notice an error, contact us as soon as possible. We will try to assist, but address changes may not be possible once an order is being prepared or has been dispatched.
- Missed deliveries: If the carrier requires a signature, collection, or a response to a delivery notice, please follow the carrier’s instructions promptly. Redelivery or collection options depend on the carrier and destination.
- Returned shipments: If a parcel is returned because of an incorrect address, an unclaimed delivery, a refusal, or an unresolved import requirement, we will review the reason and contact you about the available next steps. Reshipping may require payment of additional shipping charges.
- Costs and resolution: Any proposed redelivery charges, return costs, or refund adjustments will be explained before a resolution is agreed, subject to applicable consumer law. If the issue results from our error, we will work to correct it without passing the related correction costs to you.
Shipping Delays
Peak-season demand, severe weather, carrier disruptions, customs inspections, remote-area service limitations, and product-specific transport requirements can cause delays. If we become aware of a significant issue affecting your order, we will share the information available and help you understand the next steps.
If your parcel appears lost, arrives damaged, or is significantly overdue, please contact us with your order number and any relevant details. We will work with you and, where appropriate, the carrier to investigate and identify a suitable resolution. Nothing in this policy limits your rights under applicable consumer law.
Contact Us
For questions about shipping availability, delivery estimates, tracking, or a delivery issue, please contact Goldsun TJ at https://goldsuntj.com/contact-us/. Include your order number, if available, so we can assist you more efficiently.
